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Bilingual Customer Service Representative

Company: Teleperformance
Location: Arlington
Posted on: January 12, 2021

Job Description:

Overview Why You'll Choose UsTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.Benefits of working with TP include:Paid Training Competitive Wages:Production rates between $14.00 - $16.00Monthly Bonuses range $100 - $250Client funded Sales Incentives (average $1,000/month)Full Benefits (Medical, Dental, Vision, 401k and more)Employee wellness and engagement programsA fun, casual virtual work environment You're Impact in This RoleOur Automotive Sales Call Center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. We are looking for people who are Fluent in English and SpanishResponsibilities In addition to the overall convenience, you'll enjoy the many benefits of working from home!Removing the cost, stress and time constraints of a daily commuteTotal comfort of working from your own homeA flexible work scheduled and more work life balanceYour ResponsibilitiesHandle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely mannerProvide excellent customer service through active listening on every interactionTroubleshoot and resolve customer issues through the use of desktop applicationsWork with confidential customer information and treat it sensitivelyDetail the features and benefits of leading Safety/Navigation Telematics solution leading to customer adoption (closed sale and/or save)Aim to resolve issues on the first call by being proactive and demonstratingQualifications What We're Looking forFluent in English and SpanishLogical problem-solving skillsAvailability to work various shifts Ability to use Windows operating systemsAbility to type 25 wpmOver 18 years of ageHigh School Graduate or GEDPredictable and reliable attendance 2+ years customer service experience Consistent work historyProven oral & written communication skillsComfort with desktop computer systemSome Technical backgroundBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Keywords: Teleperformance, Arlington , Bilingual Customer Service Representative, Other , Arlington, Texas

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