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Customer Support Engineering

Company: V2Soft
Location: arlington
Posted on: May 3, 2021

Job Description:

Job Description

V2Soft ( www.v2soft.com ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

Role and Responsibilities:
  • Resident Quality / Customer Satisfaction Engineer located at customer facility.
  • Acts as liaison and first point of contact to assist with mitigating risk and addressing quality concerns with Client products. Provides information relevant to New Products & New processes
  • Work with team to implement cost reduction initiatives where applicable
  • Provide suggestions / solution plan to internal functions for customer problem solving
  • Establish and maintain oral and written communications with the appropriate Customer and Client contacts / organizations
  • Track Customer complaints (WFCC -formal as well as Informal)
  • Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
  • Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
  • Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Client products in their processes
  • Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback to customer
  • Participate as part of the vehicle assembly plant "Quality Team" including fostering communication and building strong relationships with customer to improve customer satisfaction level
  • Coordinate Client in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up
  • Follow EHS policies where applicable
  • Coordinate sorts, reworks, and special studies as needed
  • As an Client Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and Client
Qualifications and Education Requirements

Required:
  • BS Engineering Degree or equivalent STEM Major
  • Proficient Microsoft Office Skills
  • Excellent Organization Skills
  • Excellent Communication Skills
Preferred Skills:
  • Prior Wiring Harness Engineering Experience
V2Soft is an Equal Opportunity Employer ( EOE).
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.

Keywords: V2Soft, Arlington , Customer Support Engineering, Other , arlington, Texas

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