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Accounting Customer Service Representative

Company: PBS Systems
Location: Arlington
Posted on: May 3, 2021

Job Description:

PBS has been in business for over 30 years; PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. We are unique in the industry because we view our customers as business partners, technology innovators, and friends.

PBS Software is a true windows-based platform boasting ease of use and training while fully featured to support our customer experience. Our software can run all aspects of an automotive dealership with sales, service, inventory management and accounting modules to keep things moving at a steady pace.

The Role:

PBS Systems is looking for a non-traditional Accountants to join our Client Services team, as an Accounting Customer Service Representative, were you will provide excellent support to our new and existing customers in the Accounting module of our our software. You will be assisting the customer with new software install training as well as on line/on the phone assistance. 

 

Requirements:

  • Provide excellent software support to our customers in the Accounting module of our software
  • The Accounting Customer Service Representative keeps users informed about their escalations/incidents status at agreed intervals 
  • Ensure support services are delivered professionally and effectively
  • As an Accounting Customer Service Representative, you need to be able to communicate effectively, provide empathy for the customer, as well as build and maintain positive relationships
  • Work on project teams supporting other departments and installation needs
  • Monitor and respond to helpdesk tickets assigned to your team
  • Travel required

 

Qualifications:

  • Fundamentals of basic accounting
  • High School Diploma
  • Automotive Dealership Accounting Department experience is an asset
  • Customer service experience
  • Possess excellent communication and analytical skills
  • Knowledge of Microsoft Windows and Microsoft Office
  • Strong analytical and organizational skills
  • Works well both with a team and independently
  • Ability to embrace variety, structure, change and innovation
  • Available to work occasionally Saturday and/or Sunday due to travel schedule

 

 What we offer:

  • Exciting work environment and product
  • Full technical support and training
  • Full time permanent role
  • Competitive base salary ($40,000k/yr. - $45,000k/yr. USD)
  • Benefits and incentives
  • Growth opportunities

PBS Systems is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Disability Assistance (Requests on your application status will not receive replies.)

PBS Systems is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to recruitment@pbssystems.com. In your email please include a description of the specific accommodation you are requesting and the Job Title of the position for which you are applying.

JOIN A WINNING TEAM AT PBS Systems

At PBS Systems we thrive on inspiring pride among our team members and envy among our competitors.

Our culture rests on providing opportunity and challenge for our team members while encouraging healthy work-life balance.

To keep growing and building on our success we look for like-minded individuals to join our team.

Bring your passion, energy and experience.

We will give you the training, support and encouragement to succeed.

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Keywords: PBS Systems, Arlington , Accounting Customer Service Representative, Other , Arlington, Texas

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