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Technical Customer Service Representative

Company: PBS Systems
Location: Arlington
Posted on: May 3, 2021

Job Description:

PBS has been in business for over 30 years; PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. We are unique in the industry because we view our customers as business partners, technology innovators, and friends.PBS Software is a true windows-based platform boasting ease of use and training while fully featured to support our customer experience. Our software can run all aspects of an automotive dealership with sales, service, inventory management and accounting modules to keep things moving at a steady pace.The Role:PBS Systems is lookingfor a Technical Customer Service Representative to join our Client Services team.As aTechnical Customer Service Representative, were you will provide excellent support to our new and existing customers in; trouble shooting, documenting issues, following up on incidents relating to our software/services andassisting the customer with new software install training as well as on line/on the phone assistance.Requirements:Technical Customer Service support Representativeskeeps users informed about their escalations/incidents status at agreed intervalWork on project teams to support other departments and install needsMonitor and respond to Helpdesk Tickets for our clientsEscalate critical issues to other tiers or managers, as neededTravel requiredQualifications:Previous customer service or dealership experience will be considered an assetHigh School Diploma required, relevant certification or post-secondary diploma preferredStrong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 ServersPrevious experience working with Networks (TCP/IP), Basic LAN/WAN knowledgeCompTIA A+ and Network + Excellent customer service skillsProblem solving and trouble shooting skillsStrong documentation abilitiesEffective time management and organizationStrong multi-tasking and prioritizationExcellent verbal and written communication skillsAbility to work within and meet set deadlinesThorough understanding of PC hardware and software as well as Microsoft ProductsStrong base knowledge of industry standard business applicationsWillingness to commitment to an ongoing system of education and cross-trainingWhat we offer:Exciting work environment and productFull technical support and trainingFull time permanent roleCompetitive base salaryBenefits and incentivesGrowth opportunitiesPBS Systems is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Disability Assistance (Requests on your application status will not receive replies.)PBS Systems is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including any job seeker with a disability. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to . In your email please include a description of the specific accommodation you are requesting and the Job Title of the position for which you are applying. JOIN A WINNING TEAM AT PBS SystemsAt PBS Systems we thrive on inspiring pride among our team members and envy among our competitors.Our culture rests on providing opportunity and challenge for our team members while encouraging healthy work-life balance.To keep growing and building on our success we look for like-minded individuals to join our team.Bring your passion, energy and experience.We will give you the training, support and encouragement to succeed.

Keywords: PBS Systems, Arlington , Technical Customer Service Representative, Other , Arlington, Texas

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