Customer Service Coordinator II

Company: Williams-Sonoma
Location: Arlington
Posted on: May 3, 2021

Job Description:

Williams-Sonoma, Inc.Arlington, TX Distribution CenterCustomer Service Coordinator II Position Available! Direct Hire!Shift Hours: Tuesday - Saturday 7:00am-3:30pm (hiring urgently)Monday - Friday 9am-5:30pmIdeal candidates for the position will have stable work history and experience working in Health and SafetyOur full-time associates enjoy the following benefits:Full Health BenefitsGrowth/Promotional Opportunities401KCasual Dress Environment40% discount on most merchandiseComplimentary Onsite Fitness CenterFun contests / reward and recognition programsPOSITION SUMMARY:The Home Delivery Customer Service Coordinator II will provide daily operations to support the Operations Manager and team at the Home Delivery HUB.PRIMARY FUNCTIONS:Serve as first line of support for escalated inbound and outbound callsEnsuring the proper execution of daily scheduling needs of multiple customer orders Apply one call resolution for customer escalated matters and support dedicated customer email boxesPerform all scheduling functions in a high-volume environment for all WSI product brandsSupports multiple HUB Operations in different regions within the Supply Chain OperationsConfirming customer delivery windows utilizing HubWm and PKMS systems as well as updating customer contact informationHandle dedicated email lines within 24-48 hours of escalationResearch customer inquiries and provide resolution within established timeframesSupport and assist with Special Projects as assigned, including handle overflow coverage as neededHandle large call volume daily while maintaining quality focus on each callMeet or exceed HUB Scorecard metrics as established by CS Manager and department KPIsKeep work area safe, organized and clean according to general office practices and OSHA requirements dailyUtilize Williams-Sonomas Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standardsOther duties as deemed necessaryMINIMUM QUALIFICATIONS:High School diploma or equivalent Excellent attendance and willingness to be part of a team - performing whatever duties are necessary6 months of prior customer service or call center experience6 months combined work experience and demonstrated knowledge of all systems (i.e. HubWm, SanFran, PKMS, CCUI, etc.), or other equivalent systemsMS Office Proficient: Outlook & Word - Basic to Intermediate; Excel - Intermediate to Advanced Skills requiredAbility to multitask using multiple systems to achieve one-in customer call resolutionAcquired/Demonstrated WSI product knowledge for all BrandsStrong written and verbal communication skills necessaryPositive attitude, strong work ethic, ability to work under pressure, and be a fast learnerFlexible to work overtime as requiredPREFERRED QUALIFICATIONS:2+ years call center/care center experienceWilliams-Sonoma, Inc. Company Overview:Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery - and are looking for a job with a strong opportunity for gaining new skills and for advancement - our Supply Chain Organization is just the place for you.We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. Thats why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.This position is not eligible for visa sponsorship.IND-TX

Keywords: Williams-Sonoma, Arlington , Customer Service Coordinator II, Other , Arlington, Texas