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IT Customer Service Level 1

Company: L3Harris
Location: Arlington
Posted on: May 3, 2021

Job Description:

Description:

Job Title: IT Customer Service Level 1

Job ID: AS20212104-60054

Job Location: Arlington, TX

Job Description:

Coordinates, diagnoses and troubleshoots incoming end user requests. Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services. Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs). Provides case status updates to management and end users. Supports and maintains effective relationships with end users. Maintains and updates records in tracking databases within established SLAs. Alerts management to emerging trends in incidents, problems, or issues.

Essential Functions:

  • Entry-level support individual contributor.
  • Work is closely supervised.
  • Work consists of tasks that are routine.
  • Explains facts and practices related to job area.

Keywords: L3Harris, Arlington , IT Customer Service Level 1, Other , Arlington, Texas

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