IT Support Specialist II
Company: Kratos Defense
Location: Arlington
Posted on: May 11, 2022
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Job Description:
Job Description GENERALJOB SUMMARY: Provides support services to
employees and contractors in local and/or remote access locations,
helping resolve technical problems and information technology
issues involving desktop, laptop, mobile devices, printers, and
network services.ESSENTIALJOBFUNCTIONS: Provide front-line onsite
and remote technical support to identified locations, including
troubleshooting hardware, standardized and proprietary software,
telephones, mobile devices, VPN, printers, telephony, and network
connectivity. Configure, deploy, and maintain Windows 10 desktop
and laptop computers in an enterprise environment. Coordinate,
troubleshoot and resolve incoming tickets, phone call and walk-up
requests. Ensures priority support to senior leadership, including
deadline driven or after-hours support as needed. Utilizes
technical expertise and applicable company policies and procedures
to resolve a variety of issues. Uses the IT Service Desk electronic
ticketing system according to department procedures for the
opening, closing, resolution, escalation, and tracking of user
requests. Monitor queue regularly and dispense tickets to the
applicable department or resource. Resolve 70% - 80% of all
assigned tickets, and coordinates escalation to the appropriate
Information Technology staff and/or vendor(s) for those requests
that fall outside scope of assigned role. Manage user accounts,
shared resources, and group memberships. May support multiple
segments within the organization and builds on technical knowledge
in those sectors. May provide access and connectivity support to
external customers as needed. Notify leadership of any changes
within site that may cause a change in volume, escalation, major
outage, server issue, major move, and/or staffing issue. Supports
and maintains open, professional, and effective relationships with
leadership, user community, and peers. Onsite resource for other
departments within IT, and assists with team maintenance and
deployment efforts, including occasional after-hours support.
Configure, deploy, upgrade, wipe, and repurpose mobile devices to
established procedures. Maintains site IT desktop hardware and
peripherals, including procurement, recycling, or destruction per
department process. Performs other duties as assigned. Supervisory
Responsibility: NoneExperience and Skills KNOWLEDGE,SKILLS&
ABILITIES: Possess the knowledge, skills, and abilities to perform
the assigned duties, including computer skills. Maintain sensitive
and confidential information as required by company and government
requirements. Communicate and interact effectively with peers,
leadership, and end users, including maintaining respect for
others, and following company policies. Have a willingness and
ability to learn and utilize company technology for company
required purpose. Ability to read, understand, and follow
instructions. Ability to work in a fast-paced environment. Ability
to maintain knowledge, skills, and abilities as it pertains to the
job. Ability to organize and manage multiple priorities
simultaneously in a deadline-driven, security centric environment.
Self-starter with the demonstrated ability to learn/adapt to new
technologies and techniques. Passionate for delivering excellence
in customer service within a collaborative team environment.
EDUCATIONAND EXPERIENCE: Requires Bachelor's degree and 2-3 years
of related experience; or applicable certifications with a minimum
of 4 years of related experience. Proven hardware and software
experience, including Microsoft Windows 10, Office 365, Adobe
products, VPN, Smartphone, as well as other out-of-the box, and
proprietary software, and MFP's/printers. Networking experience,
including wired and wireless troubleshooting and basic VPN
connectivity issues. Current CompTIA A+ or Security+ certification,
and/or ITLv4 preferred. WORKENVIRONMENT/PHYSICALREQUIREMENTS:
Office and open cubical environment. Ability to sit for long
periods of time. Ability to perform repetitive motion (keyboarding,
mouse, phones). TRAVELREQUIREMENTS: 0-10% - May be required between
KUAS locations Job Benefits Medical Dental Vision Tax Savings
Accounts (HSA / FSA) Life Insurance Short Term Disability Long Term
Disability Employee Assistance Program 401k Employee Stock Purchase
Plan PTO Education Assistance Program Paid Holidays Kratos Defense
is an Equal Opportunity Affirmative Action Employer. EOE,
Minorities, Females, Vet, Disabled, Sexual Orientation, Gender
Identity or any other protected class. All qualified job seekers
are encouraged to apply. Kratos Defense is committed to America's
veterans by providing opportunities for them to continue
contributing after service to our nation. We also work to provide
reasonable accommodations to individuals with disabilities. EEO Is
The Law Disability Accessibility AccommodationIf you require an
accommodation to navigate or apply to our careers site, please send
your request to HRAccessibility@kratosdefense.com or call
858-964-2916. Any inquires not related to requesting an
accommodation will be discarded. Pay TransparencyThe company will
not discharge or in any other manner discriminate against employees
or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. Job Applicant Privacy NoticeFor applicants in the EU and
California residents, please review our privacy notice .
Keywords: Kratos Defense, Arlington , IT Support Specialist II, Other , Arlington, Texas
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