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Customer Support Specialist

Company: Certrec
Location: Arlington
Posted on: May 15, 2022

Job Description:

Job Description Certrec is seeking a Customer Support Specialist I who can work in a fast-paced environment that requires a high level of multi-tasking, a keen eye for detail, and has exemplary customer support skills. You will work with our Operations Team to assist in providing top-quality customer support to all Certrec customers. The Customer Support Specialist will report to the Customer Support Specialist Supervisor. Responsibilities: Identify problems/issues within Certrec Products (terminology, bug, enhancement, interface, paradox, security, redundancy, procedural, consistency, accuracy, marketing) Support for all inbound, chat, telephone calls. Assist Certrec employees with website usage and reports of issues, if needed. Prepare USA materials. Format various documents per policy and procedures and follow through the review process. Assist external Project Managers, prepare and process contractor agreements. Learn and stay current on all Certrec websites and products. Assist in developing current customer relations and facilitate new ones. Assistance with tasks in other departments may be assigned when acceptable. Assist Customer Support Supervisor, as needed. --- Qualifications: Have at least an associate---s degree, 2-4 years of related work experience, or equivalent college credit hours (60) from an accredited university. Proficiency in Microsoft tools, Adobe, and most web browsers. Ability to assist both internal and external users with web-tool and access issues. Excellent analytical skills Good communication and interpersonal skills Attention to detail for precise analysis of data Critical thinking and problem-solving skills Ability to work under pressure and motivation to succeed in a competitive environment Ability to work with teams and collaborate Time management and multitasking skills with the ability to prioritize tasks Company Description Certrec, is a fast-growing web-based software (SaaS) and services provider that has helped hundreds of power-generating facilities manage their regulatory compliance and reduce their risks, since 1988. Certrec---s engineers and business teams bring over 1,500 years of experience in regulatory areas of compliance, engineering, and licensing. We make compliance easy for energy companies. Whether you are just starting your career or looking to advance it, we welcome you to consider joining our team.

Keywords: Certrec, Arlington , Customer Support Specialist, Other , Arlington, Texas

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