Member Services Associate - Central YMCA (Evening
Company: Arlington-Mansfield Area YMCA
Location: Arlington
Posted on: May 16, 2022
Job Description:
Job DescriptionUnder the direction of the Director of Membership
and/or the Membership Coordinator, the Member Services Associate is
responsible for delivering a high-value experience for our members,
volunteers and guests. His/her responsibilities include but are not
limited to being the "point of contact" person and greeting
members, controlling access to the facility, answering a multi-line
phone, taking accurate messages, selling memberships, processing
program registrations and providing excellent customer service at
all times. The Member Services Associate will perform various
clerical duties while assisting participants and maintaining member
service control. The successful employee will model the behavioral
values established by the Association and will have a passion and
enthusiasm for the mission of the Y.This position entails closing
shifts and alternating weekend shifts totaling approximately 25
hours per week. Hourly rate is $10-11.00.Essential
Functions/Responsibilities:
- Provide excellent member service through interactions that
ensure the Arlington-Mansfield Area YMCA Quality Initiatives are
met
- Communicate effectively and politely with others, portraying
excellent listening and interpersonal skills
- Provide exceptional customer service by giving accurate
information about branch activities and programs to members and
participants
- Correctly register/sell and accept payments from participants
for programs and memberships
- Ensure that all accounting and related procedures are followed
for cash, reporting, and merchandise sales
- Accurately complete data entry for close outs and deposits
- Responsible for opening, closing and securing the branch
- Make decisions regarding routine problems where precedents have
been established
- Maintain confidentiality in regards to financial aid documents,
member's bank draft information, etc....
- Apply and comply with all YMCA policies and procedures and
exemplify the YMCA core values of caring, honesty, respect,
responsibility, and faithPreferred Qualifications:
- Must be at least 18 years of age; high school diploma or GED
required
- At least 1 year of experience in a customer service, sales or
office environment preferred
- Strong interpersonal and communication skills required
- Excellent telephone etiquette (answer professionally and
promptly) required
- Must have the ability to handle monetary transactions
accurately and properly
- Possess skills in managing multiple priorities, organization,
attention to detail, and customer relations
- Ability to work cooperatively in a team environment to achieve
results
- Ability to quickly become proficient in Daxko, Microsoft Word,
Excel, Outlook and other computer programs necessary to perform the
duties of the job
- Must be able to work effectively with a diversity of people,
different backgrounds, abilities, opinions and all ages. Interacts
regularly with members, volunteers, staff and other community
leaders.
- Must have and maintain current CPR Pro/AED, First Aid, Oxygen
Administration, Child Abuse Prevention, Blood borne Pathogens
training, hazard communication, slips, trips, and falls training,
new hire orientation and any other trainings required
Job Posted by ApplicantPro
Keywords: Arlington-Mansfield Area YMCA, Arlington , Member Services Associate - Central YMCA (Evening, Other , Arlington, Texas
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