Immediate Customer Experience Representative
Company: Westway Promotions Incorporated
Posted on: June 22, 2022
Job DescriptionWestway Promotions is a fast-growing firm taking
over the Northern Dallas area looking to immediately hire an
Customer Experience Representative.Westway Promotions' motto holds
true to the business our team has built and its, "We bring
innovation to old school marketing." Our creative and
entrepreneurial team here at Westway Promotions continues to ruffle
the feathers of the marketing industry. Our thorough training
curriculum allows all levels of our firm to become experts, thus
why our team has seen such great results.Responsibilities:
- Consistently delivers a remarkable customer service
- Responsible for improving customer retention using strategic
programs, services, and excellent communication.
- Works extensively with the customer to provide timely solutions
including Order entry, order follow-up, shipment tracking, order
- Accepts coaching and takes action to improve performance.
- Combines service and sales with systems skills and basic
product knowledge to ask customers questions and effectively offer
- Shares relevant customer feedback with sales partners to form
new strategies and resolve issues.
- Quickly captures customer's needs and seamlessly provides
delivery options that meet those needs.
- Proactively looks for opportunities to drive sales growth by
identifying new leads.
- Provides a personalized approach that shows customers we can
help, regardless of their need.
- Experience providing excellent customer service in a fast-paced
contact center environment.
- Experience using relevant computer applications/software
- Must have proof of at minimum a High School Diploma or
equivalent; with post-secondary education being preferred.
- Skilled working with dual monitors and multi-line phone
- Strong typing and accurate data entry skills required
- Self-starter with proof of a strong work ethic and energetic
personalityAs much as we like to give back to our communities we
also like to have fun. At Westway Promotions, we love going out for
team outings including bumper carts, team golf outings, cookouts,
team martial arts, and probably our team's favorite, the annual
company retreats that typically land us in a tropical destination.
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Keywords: Westway Promotions Incorporated, Arlington , Immediate Customer Experience Representative, Other , Arlington, Texas
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