ArlingtonTXRecruiter Since 2001
the smart solution for Arlington jobs

Lease Servicing Account Representative I

Company: GM Financial
Location: Arlington
Posted on: June 25, 2022

Job Description:

Overview:The Lease Servicing Account Representative I is responsible for making outbound and taking inbound calls to resolve delinquent accounts. This team member will have contact with customers, repossession agents, various internal departments, and other outside agencies.Responsibilities:JOB DUTIES

  • Execute day-to-day strategies and actively contribute to center performance objectives
  • Ensure actions are in compliance with company policies and laws
  • Adhere to attendance and scheduling requirements
  • Initiate contact with customers, third parties, vendors and other agencies to resolve accounts
  • Maximize productive time by utilizing effective time management skills
  • Accurately document collections and servicing activity in the appropriate system of record
  • Utilize collection tools appropriately
  • Perform other duties as assigned
  • Conform with all company policies and proceduresQualifications:Knowledge
    • Knowledge of effective customer service techniques
    • Knowledge of GM Financials core business functions, policies and procedures
    • Knowledge of state and federal laws (eg, repossession and bankruptcy)
    • Skip tracing knowledge
    • Understanding of the Fair Debt Collection Practices Act (FDCPA)Skills
      • Ability to maintain effective working relationships
      • Ability to negotiation effectively
      • Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
      • Ability to work in a fast paced environment
      • Good oral and written communication skillsAdditional Knowledge Skills and Abilities
        • Knowledge of State and Federal laws pertaining to Collections Demonstrate effective questioning/listening skills when speaking with customers and third parties
        • Use probing questions and leverage information obtained to maximize business resultsEducation
          • High School Diploma or equivalent required
          • Bachelor's Degree preferredExperience
            • 0-2 years previous call center, customer service, collections, and/or sales experience preferredWorking Conditions
              • Occasional overtime or split shifts may be required
              • Fast-paced office environment
              • Strong focus on providing quality service to internal and external customers
              • Subject to daily service level requirements

Keywords: GM Financial, Arlington , Lease Servicing Account Representative I, Other , Arlington, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Arlington RSS job feeds