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Customer Experience Coordinator, Managed Parking

Company: myGwork
Location: Arlington
Posted on: August 7, 2022

Job Description:

About JLL - We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. If this resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table! Customer Experience Coordinator JOB SUMMARY This position will work as part of a focused team managing the employee commute experience and administering the digital elements of the assigned parking program. ESSENTIAL DUTIES AND RESPONSIBILITIES Utilizes the digital platform to manage employee parking assignments, waitlists, and permit requests Provide timely and friendly customer service to commuters to convey accurate program information and resolve inquiries Use of excellent communication skills to solve problems raised by commuters and escalate as necessary Create and maintain program documentation including policy documents, email templates, logs and service records Identify program and process optimizations and provide recommendations to improve efficiency, productivity and performance Track program KPIs and projects using various tools such as SmartSheet and Excel; provide reports on commuter behavior and program performance using data collected by the digital platform Ensure consistent data by auditing internal systems with records from external and internal stakeholder teams Coordinate with on-site facilitators and internal stakeholders to deliver the high standards of the employee parking experience Assist with onboarding of new team members including interviewing and training May perform other duties as assigned or requested by management. SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE HS Diploma or GED and 1 - 3 years customer service or administrative experience required CERTIFICATES and/or LICENSES None COMMUNICATION SKILLS Ability to provide efficient, timely, reliable and courteous customer service Excellent written and verbal communication skills FINANCIAL KNOWLEDGE Requires basic knowledge of financial terms and principles REASONING ABILITY Requires analytical skills Strong problem-solving skills and use of good judgement on when to manage things on your own and when to escalate OTHER SKILLS and/or ABILITIES Excellent organizational and time management skills Ability to respond to a high volume of emails while simultaneously handling other projects; adjusts priorities as needed based on incoming requests Demonstrated experience deciphering and solving complex problems for fast-moving and data-driven customers Working knowledge of how to track program metrics and report on data captured Ability to work in a fast-paced environment Self-starter who actively seeks out project opportunities and is eager to learn new tools and systems Team player willing to help others with questions and tasks Strong Excel skills are a plus Benefits: Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people, and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security. Benefits to eligible employees, include:

  • 401(k) plan with matching company contributions
  • Medical, Dental & Vision Care
  • 6 weeks of paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Flexible Work Arrangements may be available
  • Executive Benefits What you can expect from us We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. We can't wait to see where your ambitions take you at JLL. Apply today! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here . This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. This employer is a corporate member of
    myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
    students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Arlington , Customer Experience Coordinator, Managed Parking, Other , Arlington, Texas

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