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Customer Service Representative

Company: Careerbuilder-US
Location: Arlington
Posted on: September 24, 2022

Job Description:

As a Customer Service Representative, you will serve as the primary point of contact for individuals who have questions or concerns regarding their retirement plan. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career patching and development program. What you'll be doing You will answer inbound calls, call backs and email correspondence from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns. You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution. You will meet and/or exceed all established key performance goals including call metrics and quality. You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software. You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer's needs and demonstrating flexibility and responsiveness through problem resolution. Demonstrate professionalism and maintain composure in the face of high call volume, shifting priorities and rapid change. You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality.Job Requirements:What we're looking for Must-have experience (Required): High School Diploma or GED. 0-1+ Years of general experience - does not need to be directly related to the position. Strong written and verbal communication skills. Ability to work with others in a fast-paced, team environment. Ability to quickly learn complex systems and product knowledge. Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Ability to be adaptable/flexible as business needs change.

Keywords: Careerbuilder-US, Arlington , Customer Service Representative, Other , Arlington, Texas

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