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Customer Experience Rep I

Company: 4over
Location: Arlington
Posted on: November 21, 2022

Job Description:

Customer Experience Representative

Company information:

With a decade of high performance, solid business growth and over 400,000 square feet of office and production space across the continent, we're equipped to handle any print job at any time.

Our success in fast processing helps our high volume of orders to be completed even faster and more accurately, in turn giving our customers quicker turnarounds and deliveries.

We Offer a great teamwork environment, development/growth opportunities, competitive pay, paid time off, medical insurance, dental insurance, vision insurance, life insurance, 401K, short term disability, Voya plans, and employee incentive program.

To continue our success, we're investing further in our Arlington, TX operation and are looking to hire an additional Customer Experience Representative to provide 1st class support to our customers working Monday - Friday 8:30 am-5:30 pm. EST and 7:00 am - 4:00 pm PST

Job Description:

The purpose of this role is to provide customers with solutions by providing a high level of service in a contact center/call center environment and the ability to develop and retain relationships through listening and implementing a successful plan of action. The Customer Experience Representative (CER) resolves a wide variety of issues through customer education, thorough follow up and dedication to provide a positive customer experience.

General Responsibilities include:

  • Educate and assist customer base on company website, products and services
  • Resolve customer concerns in a quality oriented way to produce a positive outcome
  • Provide customer feedback to department for new product and resource development
  • Accurate notation of each customer interaction to ensure complete customer history recorded on all accounts
  • Knowledgeable point of contact for both new and existing customers
  • Handle complex requests with patience and professionalism and empathy
  • Review and resolve situations in a timely manner by identifying customer concerns
  • Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy and knowledge
  • Listens actively and intently to gain a full understanding of the call; acknowledges key points and asks appropriate questions; interprets verbal cues to identify underlying concerns and motivations
    Required Skills:

    • Able to type 40 WPM+ with accuracy
    • Detail-oriented, organized and a strong ability to follow tasks through to completion
    • Solid work ethic with a positive attitude
    • Excellent active listening and time management skills with the ability to address difficult situations with patience and professionalism
    • Good written and verbal communication skills
    • Able to work on multiple tasks/assignments concurrently
    • Works effectively with different types of people; shows concern and sensitivity to the feelings of others
    • Intermediate computer, keyboard and 10 key skills
      Required Experience:

      • Minimum of 2 years experience working in high volume Call Center / Contact Center environment
      • Knowledge of Printing or Wide Format experience a real plus
      • High School Diploma or GED
      • Call Center Experience Highly Desired

Keywords: 4over, Arlington , Customer Experience Rep I, Other , Arlington, Texas

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