Posted on: November 22, 2022
SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!
Presidio is on the leading edge of a technology-driven movement to
transform the way business is done, for our customers and our
customers' customers. Joining Presidio means immersing yourself in
a culture of self-starters, collaborators and innovators who make
real, lasting change in the marketplace via cutting-edge technology
and business solutions. At Presidio, we know that it's our people
that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for
outstanding achievement with a company that knows no limits.
Presidio is a leading a global digital services and solutions
provider focused on Digital Infrastructure, Business Analytics,
Cloud, Security & Emerging solutions.
THE ROLE: Technicians, Managed Service Operations
VIDIO : Step inside our Network Operations Center
Our Managed Service Operations Technicians earn a competitive base
salary and exceptional benefit plans - along with top training and
support, and recognition for high performers. If you're coachable,
persistent, smart, executive-savvy, and looking for your next great
adventure, Presidio is the place for you.
WE'RE HIRING! We are actively hiring talented Technicians for
Managed Services Operations for our Irving, Texas, Orlando, FL,
Edina, MN locations. It is a very exciting time to join the largest
and most dynamic IT Solution Provider in the Country!
- Purpose: The Managed Services Operations Technician is a team
member responsible for monitoring and managing customer networking,
datacenter, security and collaboration platforms.
- Scope: This position will work on the Managed Services
Operations team as a Technician focusing on network, voice and/or
datacenter technologies, under the direct management of the Managed
Services Center Operations Manager, Orlando. The technician will be
the primary point of contact for all incidents into the MSC. The
position is subject to shift work and a candidate would be expected
to move to different shifts as needed. The candidate will be
expected to interact with customers, peers and management via
phone, IM, video, and email to ensure customer issues are resolved
per contracted SLA's while documenting all actions and
communication in the ticketing system, ServiceNow.
This position does not require any travel.
- The Managed Services Operations Technician will be responsible
for the monitoring and management of network, datacenter, security
and voice technologies. This includes but is not limited to Cisco,
VMWare, Palo Alto, Juniper, F5, HP, NetApp and other associated
- Provides remote hardware/software support; documentation,
support logs and other related information throughout triage
- Assists in monitoring and maintaining network hardware and
software; analyzes and troubleshoots the logs and tracks the nature
and resolution of problems and can perform all levels of routing
- Interacts and works directly with multiple advanced engineering
groups and vendors to escalate technical issues, provide customer
updates and drive incidents to resolution often collaborating
between more than one group at a time.
- Interacts with telecommunication, hardware and software vendors
and operates on the customers' behalf to drive resolution of issues
while providing regular progress updates to any incident
- Maintains excellent communication with the Managed Services
Operations Manager and supervisors on all tasks and projects.
Responsible for communicating with customers, peers, team and
managers regarding incident, request and change management. Creates
and maintains good technical documentation.
- Uses monitoring tools to investigate potential issues or
respond to monitoring events, this includes Zenoss, Nimsoft,
Prognosis and EMC Smarts.
Preferred Skills & Certifications:
- 1 years' work or education experience using network monitoring
tools such as Nimsoft, Zenoss, Prognosis, EMC Smarts.
- 1 years' work or education experience maintaining, utilizing,
and troubleshooting voice platforms.
- 1 years' work or education experience maintaining, utilizing,
and troubleshooting datacenter platforms.
- Hands-on work or education experience working routing protocols
MPLS, Multicast, GRE, VoIP, HSRP, QoS, L2 switching, etc.
- Preferred Certifications:
- ITILv3 Foundation
Education and Experience:
- High School Diploma/GED or Bachelor's degree and/or military
- 1 years work or education experience maintaining, utilizing,
and troubleshooting Cisco IOS.
- 1 years work or education experience utilizing a ticketing
system such as Remedy, ServiceNow.
- Possesses leadership qualities and works directly with
customers to ensure customer satisfaction.
- Strong client-facing skills, assertiveness, strong
communications skills, leadership and self-starter.
- Strong troubleshooting skills to respond to monitoring events
and quickly triage impact and identify next steps to drive
- Excellent verbal and written communication skills.
- Ability to work independently when assigned a task and follow
it through to completion.
- Ability to make sound, quick decisions to recover application
availability to customers.
- Ability to work in a team and independently fix issues with
little or no supervision.
- Detail and process oriented individual.
- Ability to work in fast paced environment.
- Ability to work in a 24 x 7 NOC environment to support
Presidio is committed to Diversity, Equity, and Inclusion at the
highest levels and has strengthened its drive to build and drive
systemic DE&I change process across all levels of the
organization. Cultivating a culture of inclusion where the
expression of all our differences are valued, celebrated, and add
to our collective achievements.
Presidio is a global digital services and solutions provider
accelerating business transformation through secured technology
modernization. Highly skilled teams of engineers and solutions
architects with deep expertise across cloud, security, networking
and modern data center infrastructure help customers acquire,
deploy and operate technology that delivers impactful business
outcomes. Presidio is a trusted strategic advisor with a flexible
full life cycle model of professional, managed, and support and
staffing services to help execute, secure, operationalize and
maintain technology solutions. We serve as an extension of our
clients' IT teams, providing deep expertise and letting them focus
on their core business. Presidio operates in 40 US offices and
offices in Ireland, London, Singapore, and India.
For more information visit:
Presidio is an Equal Opportunity / Affirmative Action Employer /
VEVRAA Federal Contractor. All qualified candidates will receive
consideration for this position regardless of race, color, creed,
religion, national origin, age, sex, citizenship, ethnicity,
veteran status, marital status, disability, sexual orientation,
gender identification or any other characteristic protected by
applicable federal, state and local statutes, regulations and
To read more about discrimination protections under Federal Law,
If you have any difficulty using our online system and need an
accommodation in the job application process due to a disability,
please send an email to ...@presidio.com for assistance.
Presidio is a VEVRAA Federal Contractor requesting priority
referrals of protected veterans for its openings. State Employment
Services, please provide priority referrals to ...@presidio.com
RECRUITMENT AGENCIES PLEASE NOTE:
Agencies/3 rd Parties may not solicit to any employee of Presidio.
Any candidate information received from any Agency/3 rd Party will
be considered a gift and property of Presidio, unless the Agency/3
rd Party is an Authorized Vendor of Presidio with an up-to-date
Presidio Contract in hand signed by Presidio Talent Acquisition. No
payment will be made to any Agency/3 rd Party who is not an
Authorized Vendor, nor has specific approval in writing from
Presidio Talent Acquisition to engage in recruitment efforts for
Keywords: Presidio, Arlington , IT Support, Other , Arlington, Texas
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