National Support Center Rep - Day Shift

Company: Six Flags
Location: Arlington
Posted on: March 16, 2023

Job Description:

Summary: The Six Flags National Support Center is the go-to resource for our guests. The purpose of this position is to provide fast, friendly, out-going service to members at all Six Flags properties. Support Center Representatives will engage with guests from all across the country! The day shift for this role will be from 7:00am - 4:00pm. WEEKEND HOURS (Saturday and Sunday) REQUIRED. This is NOT a remote position.

You'll contribute to our mission by:

* Supporting the Six Flags Mantra - Friendly, Clean, Fast, and Safe Service
* Talking with guests and answering questions regarding park policies and procedures
* Resolving guest complaints and concerns in a friendly and professional manner

You'll do it with your:

* Proficiency in computer skills in Microsoft Office and Windows OS are required
* Basic to intermediate Salesforce's experience
* Ability to communication via phone, chat and email to resolve concerns
* Strong work ethic, attention to detail, and a commitment to safety
* Ability to interact in a professional and positive manner
* Problem-solving skill
* Excellent written and verbal communication skills
* Sense of urgency and fun
* Friendly, outgoing personality, and ability to address guest concerns with empathy
* Ability to read, speak, write, and understand the English language

Availability:

* Applicants MUST be available to work shifts from 7 AM - 4 PM.
* Weekend availability is required as applicants will need to work Saturday and Sunday.
* This is NOT a remote position.

Keywords: Six Flags, Arlington , National Support Center Rep - Day Shift, Other , Arlington, Texas