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Sports Customer Service Rep

Company: RemX
Location: Arlington
Posted on: March 17, 2023

Job Description:

DescriptionDo you have an interest in Sports and looking for a great opportunity and have at least 1-2 years of call center experience? Pay: $15.00-$17.00/hour MUST BE AVAILABLE TO WORK ONSITE Job Components?and?Primary Responsibilities: Manage inbound calls from individuals that have purchased sport card packages (expensive) They might have received an IOU card within that set that needs to be redeemed (meaning a card that was not autographed as promised) Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and potential opportunities to improve the experience Respond to and own consumer inquiries and issues Conduct proactive research on assigned member accounts to identify service issues Identify gaps in processes and work closely with other departments for process improvement Brief Summary: They might have received an IOU card within that set that needs to be redeemed (meaning a card that was not autographed as promised) The agent is then trying to get the customer to agree to a card or cards that would be comparable to the IOU card they received Preferred Qualifications Interest in sports is a plus! Positive attitude and work ethic Ability to de-escalate Ability to problem solve Customer service experience\

Keywords: RemX, Arlington , Sports Customer Service Rep, Other , Arlington, Texas

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