Customer Care Supervisor

Company: GPAC
Location: Arlington
Posted on: March 19, 2023

Job Description:

Customer Care SupervisorSalary- 40-50KLocation- Arlington, TXNo Relocation assistanceEmail for further review!Description:Looking to hire an exemplary Customer Care Supervisor to coach a team of associates to deliver an exceptional customer experience. The customer care supervisor will monitor a highly transactional day of work assignments to ensure required service levels and organizational targets are being met. Trains and motivates the team as to enhance and retain good customer relationships. This position will play a collaborative role in growing and implementing standard policies, procedures, and best practices. Qualifications (Education)

• High School Diploma or suitable equivalent
• Minimum of 2 years' experience in related position
• Ability to keep a positive attitude in a fast-paced environment
• Strong people skills
• Support and motivate others
• Patience
• Ability to communicate clearly
• Excellent verbal and written skills
• Proficient computer skills
• Proficient with Microsoft Office
• Excellent organizational skillsTasks, Responsibilities
  • Strategizing and monitoring daily activities of customer care operation
  • Guide customer care team towards attaining departmental and organizational goals
  • Providing fair, constructive, and timely feedback towards performance expectations and goals
  • Determine work procedures, work schedules, and workflow for customer care staff
  • Deliver and exceed on all team performance targets
  • Providing assistance, guidance, and coaching support as needed
  • Ensure that customer issues are resolved in a timely and professional manner
  • Assessing and maintaining documentation pertaining to customer care team activities
  • Hire and train customer care associates to deliver a world class customer experience
  • Conducting performance evaluations according to established policies
  • Performing additional duties where needed All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Keywords: GPAC, Arlington , Customer Care Supervisor, Other , Arlington, Texas