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Desktop Support

Company: NTT DATA
Location: Arlington
Posted on: March 20, 2023

Job Description:

BASIC FUNCTIONThe Support Technician will provide install, configure, maintain, and troubleshoot personal computers and peripherals, and common computer related problems by performing the following duties. This individual will come in close contact with other company employees and should be prepared to provide customer-oriented technical support when requires.JOB DUTIES

  • Maintain, configure, support, and implement desktop computing hardware and software technologies.
  • Troubleshoot technical issues, provide technical Support and facilitate trouble tickets.
  • Research and development of future technologies for use at GM Financial.
  • Execute hardware, software and licensing inventory tracking and control.
  • Maintains the ITS lab and storage areas ensuring each area is cleaned and organized. This includes maintaining a record or sign-out sheet of borrowed lab/storage room equipment.
  • Maintains spare computers and monitors for quick replacement until malfunctioning unit can be repaired or replaced.QUALIFICATIONSKnowledge
    • Support-level knowledge in one or more of the following Windows 10 operation systems.
    • Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS.
    • In-depth knowledge of PC hardware and software and must be able to correct PC related problems in a timely manner.Skills
      • Demonstrate the capacity for organization and prioritization in a technical environment.
      • Good verbal and written communication skills.
      • Analytical skills with an ability to evaluate problems and issues, make recommendations for courses of action.
      • Interpersonal skills necessary to work well with others in teams and collaborative work situations.
      • Ability to accept change and adapt to organizational change and shifting priorities.Experience
        • One to two years' related experience and/or training in enterprise technical support; equivalent combination of education and experience.
        • Working towards a professional certification a plus (i.e. A+, NET+)WORK CONDITIONS
          • Normal office environment. May be stressful at times. Some heavy lifting may be necessary when receiving or moving computer equipment. May be required to work a flexible schedule with possibility to work extra hours, including weekends.#indist#li-istNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Keywords: NTT DATA, Arlington , Desktop Support, Other , Arlington, Texas

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