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Turndown Attendant

Company: Disability Solutions
Location: Arlington
Posted on: April 3, 2024

Job Description:

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.Job Specific

  • Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
  • Follows policies and procedures in preparing for and performing turndown service
  • Follows procedures when entering guest rooms, always keeping in mind guest's need for privacy
  • Cleans and sanitizes all assigned rooms and bathrooms
  • Keeps turndown carts and linen closets clean and orderly
  • Follows the designated sequence of room assignments
  • Notifies Supervisor of discrepancies such as vacant rooms, etc.
  • Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
  • Interacts with guests in a friendly and professional manner
  • Turns in lost and found items as per department standard
  • Reports items of value left unsecured in hallways and guestrooms
  • Maintains assigned closets and employee areas in accordance with established policies and procedures
  • Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
  • Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
  • Performs a visual inspection before leaving any areas
  • Observes guidelines for using and maintaining all pertinent equipment
  • Reads departmental log book and bulletin board on a daily basis
  • Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
  • Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
  • Performs all duties in a timely and professional manner
  • Other duties as assignedGeneral
    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with hotel uniform and grooming standardsQualifications
      • Service orientation
      • Able to work as part of a dynamic quality-driven team
      • Basic English language skills
      • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
      • Able to work a flexible schedule, including weekends and holidays

Keywords: Disability Solutions, Arlington , Turndown Attendant, Other , Arlington, Texas

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