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Room Service Delivery Attendant - Part Time

Company: Disability Solutions
Location: Arlington
Posted on: May 7, 2024

Job Description:

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.Job SpecificRoom Service:

  • Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
  • Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
  • Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
  • Delivers Room Service Orders to guestroom in a timely manner
  • Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
  • Obtains proper charge authorization or payment for orders delivered
  • Completes all necessary paperwork accurately and legibly
  • Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
  • Cleans and maintains Room Service area and equipment
  • Delivers amenities to guestroomsRefreshment Pantry:
    • Inventories guest room Refreshment Pantries to determine consumption by guest
    • Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
    • Replenishes Refreshment Pantry items consumed
    • Inspect Refreshment Pantry contents and maintains freshness of product
    • Cleans and maintains refreshment pantry appearance to established standards
    • Removes consumed amenity items and/or Room Service trays from guest rooms
    • Completes DND/No Service, inventory and in-house guest list paperwork and reports
    • Communicates discrepancies regarding Refreshment Pantry usage to Captain
    • Restocks and rotates Refreshment Pantry attendant cart suppliesGuest Valet:
      • Retrieves orders for processing of guest valet from guest rooms according to hotel policy
      • Verifies accuracy and completeness of information on valet ticket received from guest
      • Completes necessary log entries to record receipt of guest valet order
      • Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner
      • Organizes cleaned and processed guest valet orders for return to guest
      • Inspects and verifies completeness of valet order being returned to guest
      • Returns completed valet orders to guest room according to established hotel procedure
      • Completes required log entry to document return of guest valet order to room
      • Files valet reports appropriately for documentation and review as necessaryGeneral:
        • Completes required set up / preparation, at beginning of shift
        • Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
        • Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
        • Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
        • Completes assigned closing duties at end of shift
        • Other duties as assignedGeneral
          • Promotes and applies teamwork skills at all times
          • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
          • Is polite, friendly, and helpful to guests, management and fellow employees
          • Executes emergency procedures in accordance with hotel standards
          • Complies with required safety regulations and procedures
          • Attends appropriate hotel meetings and training sessions
          • Maintains cleanliness and excellent condition of equipment and work area
          • Complies with hotel standards, policies and rules
          • Recycles whenever possible
          • Remains current with hotel information and changes
          • Complies with hotel uniform and grooming standardsQualifications
            • High School diploma or equivalent
            • One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation
            • Thorough knowledge of quality food service techniques and standards
            • Exceptional guest service attitude and abilities
            • Ability to lift and carry food service trays weighting 35+ pounds
            • Ability to work flexible schedule to include weekends and holidays

Keywords: Disability Solutions, Arlington , Room Service Delivery Attendant - Part Time, Other , Arlington, Texas

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