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Guest Relations Team Member

Company: Hurricane Harbor Arlington
Location: Arlington
Posted on: May 7, 2024

Job Description:

Job Summary:

The purpose of a Guest Relations Representative is to assist Guests with questions, comments, concerns they may have about their experience while visiting Hurricane Harbor. Resolve ticket, season pass, and/or membership issues for our guests. This position is accountable for delivering a superior Guest experience, while following all park policies and procedures.

Job Duties:

- Handle various ticket transactions including: advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.

- Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.

- Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.

- Work in various locations including Guest Relations, Turnstiles, Toll Plaza Parking, and Ticket Sales

- Personally provides friendly, clean, fast, and safe service for guests and teams

- Performs all other tasks and duties as assigned

Minimum Qualifications:

- Must be at least 16 years of age

- Park experience preferred

- Strong communication skills, computer proficiency, and creative thinker

- Ability to handle multiple situations simultaneously and quickly adapt as needed

- Must be able to actively engage with guests and exhibit our Six Flags mantra

- Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed

- Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions



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Keywords: Hurricane Harbor Arlington, Arlington , Guest Relations Team Member, Other , Arlington, Texas

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