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Help Desk Specialist I

Company: D.R. Horton
Location: Arlington
Posted on: May 8, 2024

Job Description:

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for a Help Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues.
Essential Duties and Responsibilities include the following. Other duties may be assigned.


  • Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
  • Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
  • Document and track the details of the issue, status and resolution, using the help desk tracking application
  • Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
  • Perform end user computer refreshes
  • Complete work orders, fully documenting each step of the troubleshooting process
  • Aid with division office moves
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Ability to work on-call rotation
  • Ability to work overtime
  • Ability to travel overnight

    Education and/or Experience

    • High school diploma or general education degree (GED)
    • Two to four years related experience and/or training in an IT support environment
    • Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
    • Experience replacing basic components of various makes and models of system and printer hardware
    • Must be able to troubleshoot all aspects of computer components
    • Ability to adapt to a constantly changing environment
    • Possess strong interpersonal, written and verbal communication skills
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH applications
    • Proficiency with MS Office and email

      Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
      - Medical, Vision and Dental
      - 401(K)
      - Employee Stock Purchase Plan
      - Flex Spending Accounts
      - Life Insurance
      - Vacation, Sick, Personal Time and Company Holidays
      /Build YOUR future with D.R. Horton, America's Builder. /**/#WeBuildPeople2/
      Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!
      LinkedIn, Twitter, Facebook, Instagram
      Job: *Information Technology
      Organization: *Corporate
      Title: Help Desk Specialist I
      Location: TX-Arlington
      Requisition ID: 2401784

Keywords: D.R. Horton, Arlington , Help Desk Specialist I, Other , Arlington, Texas

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