Immediate Needs Coordinator
Company: Disability Solutions
Location: Arlington
Posted on: September 30, 2024
Job Description:
Loews Arlington Hotel and Convention Center is a
state-of-the-art, full-service meetings and resort destination that
caters to groups of all sizes, as well as families who are looking
for a world-class experience in the epicenter of the premier sports
and entertainment district in the country. Centrally located
between Dallas and Fort Worth between iconic sports stadiums, Globe
Life Field, home of the 2023 World Series Texas Rangers and
AT&T Stadium, home of the Dallas Cowboys, the 888-room resort
features five restaurants and lounges, two pools with an authentic
sandy beach, cabanas and a water slide as well as a fitness center,
full-service spa and salon and 266,000 square feet of meeting and
event space.Job Specific
- The LINC position is responsible for coordination and servicing
of convention and group business
- Liaise daily with conference and convention guests to handle
specific requests and ensure guest satisfaction.
- Communicates changes in conference programs to appropriate
hotel operating departments. More specifically: Continually check
in with Meeting Planners to assess needs/requirements.
- Maintains communications with clients and appropriate hotel
departments via RUSH Line and radio
- Keep in contact with the appropriate Catering/Conference
Manager regarding any changes/updates pertaining to their
group
- Provide outstanding services to clients in accordance with
Loews Hotels Star Service standards to ensure total guest
satisfaction
- Meet with Catering/Conference Manager prior to arrival of each
group to fully understand the needs and flow of every group
- Meet daily with Catering/Conference Manager to ensure full
understanding of the needs and flow of each group in-house
- Maintain the accuracy of the BEO Bible (guarantees, replacing
revised/original BEO's, F&B BEO's placed in correct section,
etc.)
- Produce the Outdoor Event Report on a weekly basis
- Weekly maintenance (Engineering) reports/walkthroughs
- Reports to Engineering any items needing to be
fixed/corrected
- Walk all room set-ups in advance, ensure they are correct
- Ensure all events are posted correctly on the Reader Board
- Review Resume and BEO's in great detail to determine needs and
assist with facilitating them with the Conference or Catering
Manager's assistance
- Regularly check on preparations and activities for all assigned
group events
- Meet periodically with clients throughout the day for the
duration of their stay to answer questions, coordinate necessary
changes, anticipate needs, and troubleshoot problems
- Coordinate package delivery for group clients, coordinating
with the Business Center and Receiving Departments
- Notifies appropriate individual promptly and fully of all
problems and/or unusual matters of significanceGeneral
- Attends all appropriate hotel meetings and training
sessions
- Promotes and applies teamwork skill at all times
- Is polite, friendly, and helpful to all guests, management and
fellow employees
- Maintains cleanliness and excellent condition of equipment and
work area
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Complies with hotel standard, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Ability to make decisions on imperfect information Bias toward
action Decisiveness
- Other duties as assignedRequired Skills & Experience
- Exceptional knowledge and understanding of various banquet and
food service techniques and standards
- Effective leadership, management, organizational and
communication skills
- Exceptional guest service skills
- Ability to speak, read and write the English language
- Ability to stand, stoop, bend repetitively during entire
shift
- Ability to work flexible schedule to include weekends and
holidaysOther
- Must the Applicants Supply Their own Work Permit? Yes
- Bonus? No
- Position Categories: Meeting/Event Planning
Keywords: Disability Solutions, Arlington , Immediate Needs Coordinator, Other , Arlington, Texas
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