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Corporate Help Desk Specialist

Company: GTN Technical Staffing
Location: Arlington
Posted on: June 14, 2018

Job Description:

Corporate Help Desk Specialist DETAILS Location: Arlington, TX Position Type: 3M C2H Hourly/Salary: BOE Citizenship Requirements: US Citizens and those authorized to work in the US are encouraged to apply, as no sponsorship is being offered at this time. ABOUT THE POSITION GTN Technical Staffing is currently seeking a Corporate Help Desk Specialist for a 3M C2H opportunity in Arlington, TX. The Corporate Help Desk Specialist will need to have good foundational knowledge of network/server administration and should have experience supporting Windows 8/Office 2013, preferably in an enterprise-level environment. The Corporate Help Desk Specialist will be a part of a team providing both field and phone support for 9000+ employees of our client's enterprise-level company specific to resolving Dell Hardware/Software Application issues. The Help Desk environment that the Corporate Help Desk Specialist will join, does not follow the normal 3-tiered help desk structure, but rather, it allows for technicians to work not only on desktop support, but also dabble in server administration and work directly with engineers to encourage creative, out-of-the-box thinking. The Corporate Help Desk Specialist must be professional and detail-oriented, and must be able to communicate effectively with clear and articulate English. Additionally, the Corporate Help Desk Specialist will be working through problems from the ground up with customers. TECHNICAL REQUIREMENTS 3+ years of experience in the following skill sets HP or Dell Hardware Troubleshooting/Support - Laptops/Desktops/Printers Windows 8/Office 2013 - Support/Troubleshooting Supporting Windows 8/Office 2013 (REQUIRED) Microsoft Outlook - Troubleshooting/Support Active Directory - User Setups/Authentications/Troubleshooting Customer-Facing Technical Assistance Experience - Geek Squad/Apple Store, etc. Windows Server Administration/Network Concepts (Knowledge/Understanding) Excellent (Written/Verbal) Communication PREFERRED (but not required) Certifications A+ Certification - CompTIA MCITP - Microsoft Certified IT Professional MCP - Microsoft Certified Professional MCDST - Microsoft Certified Desktop Support Technician Corporate Help Desk Experience VoIP/Avaya Support/Troubleshooting SCCM - MS System Center Configuration Manager Network Troubleshooting/Configurations

Keywords: GTN Technical Staffing, Arlington, Corporate Help Desk Specialist, Other, Arlington, Texas

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