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Call Center Representative

Company: Texas Trust Credit Union
Location: Arlington
Posted on: September 12, 2018

Job Description:

This individual is responsible for meeting the current and future financial needs of each and every member, while meeting individual, department and organization goals:

  • Actively promote and sell the credit union's full line of financial services by profiling each and every member, assessing their needs and offering solutions to better meet those needs via phone or correspondence;
  • perform all maintenance functions to better meet the needs of the member, including, but not limited to: adding & removing joint owners, ordering checks, issuing stop payments, ordering debit cards, making adjustments to accounts (with parameters), processing ACH revocation, processing share & share draft payroll requests, processing wire transfers, processing loan deferments, closing accounts, processing check withdrawals, processing check by phone payments, processing debit card issues and disputes, and processing account resolution;
  • Deepen the member's relationship by referring the member to our other lines of business including, Heritage Direct Investments, Insurance, Mortgage Services and Business Services;
  • handle emails and voice mails that come into the CallCenter;
  • handle complaints and problem resolutions that come in by telephone or correspondence;
  • incoming call distribution and or completion of task or request made by the member via telephone;
  • support all other credit union associates, as needed and/or requested;
  • maintain a working knowledge of the credit union's complete line of products and services, as well as all compliance regulations;
  • perform any and all other duties that may be required or needed from time to time. Required Skills
    • High comfort level in utilizing computers.
    • Professional written and verbal communication;
    • Positive attitude. Preferred Skills
      • Two (plus) years of college course work;
      • Multilingual verbal and written skills;
      • Demonstrate problem-solving, teamwork abilities and the ability to be proactive;
      • Self-starter;
      • Ability to manage difficult situations with little supervision;
      • Demonstrate leadership and assertiveness. Required Experience
        • High School Diploma/GED;
        • One year or more years of experience in a high volume call center environment with a track record of meeting and/or exceeding goals;
        • Six months customer service experience; Job Location Arlington, US-TX

          Keywords: Texas Trust Credit Union, Arlington , Call Center Representative, Other , Arlington, Texas

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