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GMF Funding Operations Account Specialist

Company: GM Financial
Location: Arlington
Posted on: January 15, 2019

Job Description:

The Funding Operations Account Specialist is responsible for providing an elevated level of service and support on all Loan Services functions for strategic or high profile floorplan dealerships. This position will leverage the employee's knowledge of all GM Financial products and programs, as well as the relationships that they have developed to provide outstanding customer service and achieve one call resolution whenever possible. This team member will also analyze information gathered by the Funding Specialist, as well as work to gather additional information if needed, to determine appropriate actions to expedite the funding process while mitigating portfolio risk exposure.JOB DUTIES

  • Act as a liaison between dealer and Funding Operations, Title Management, and Dealer Disbursement teams to expediently resolve any issues
  • Leverage the relationships developed with assigned dealerships to assist in the resolution of funding delays, unperfected titles, account recoveries, and other Loan Services processes
  • Identify and understand the communication preferences of assigned dealerships and ensure proper communication, both written and verbal, is achieved
  • Conduct joint dealer calls with Dealer Account Representatives (DAR) on an as needed basis
  • Quickly adapt to new lease, retail and commercial program cycles or policy changes and ensure that assigned dealerships are aware of any impact that may result in those changes
  • Conduct thorough analysis on escalated contracts and provide approvals and/or guidance to the Funding Team on how to proceed
  • Provide funding related guidance and approvals within established authority levels and communicate recommended course of action to Funding Exceptions Manager when approval exceeds authority limits
  • Assist both Loan Services and, as needed, Dealer Services with established policy guideline interpretation in regards to contract funding execution, while using knowledge and sound judgment to provide effective resolution and guidance
  • Analyze, review, identify, investigate and determine any inconsistencies, discrepancies, negative trends and policy misinterpretation in the funding process
  • Analyze tax variances and work closely with the tax dept for quick resolution
  • Utilize excellent time-management and multi-tasking techniques to work all escalated contracts with limited supervision
  • Field escalated calls as needed and follow-up with impacted parties to ensure complete resolution
  • Understand and overcome obstacles that negatively impact customer satisfaction to dealerships, applicants, and internal partners
  • Maintain current knowledge of state and federal regulatory requirements relating to motor vehicle lease or retail transaction documentation, GM Financial funding and operating policy and procedures, and lien perfection requirements
  • Maintain working knowledge of all available resources such as Lexis/Nexis, Google, etc to assist in investigations and resolutions as neededKnowledge
    • Knowledge of GM Financial funding and credit policies
    • Knowledge of planning, personnel administration, budgeting and financial analysis
    • Understands dealership operations
    • Knowledge of federal and state laws and regulations regarding auto finance industry
    • Understands credit center operations
    • Knowledge of phone etiquette
    • Understanding of FundsNow policies as it relates to properly documenting and completing third party verifications
    • Understanding of indirect lending processes
    • Understanding of GM Financial systems and policies
    • Understands dealership operations
    • Knowledge of CACS and credit decisioning systems
    • Knowledge of Loan Services' core business functions, policies and proceduresSkills
      • Ability to analyze and interpret complex general financial reports, business periodicals and regulatory documents
      • Excellent time management skills
      • Excellent planning and organizational skills
      • Capacity to process information quickly
      • Capacity to manage multiple high-priority tasks and meet deadlines effectively
      • Must possess flexibility and a preference for a fast-paced environment
      • Excellent oral and written communication skills
      • Ability to effectively monitor and develop subordinates
      • Thorough understanding of GM Financial policies
      • Ability to communicate with all levels of team members and management
      • Ability to plan, execute and improve work processes
      • Detailed oriented
      • Advanced in Microsoft Office
      • Strong verbal and written communication skillsEducation
        • Bachelor's Degree or equivalent relevant experience preferredExperience
          • 1-2 years of prior credit underwriting, sales, or funding experience preferredWork Conditions
            • High-paced office environment with production demands that may require mandatory overtime including extended business hours, weekends, and holidays
            • Some overnight travel may be required

              Keywords: GM Financial, Arlington , GMF Funding Operations Account Specialist, Other , Arlington, Texas

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