ArlingtonTXRecruiter Since 2001
the smart solution for Arlington jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Arlington
Posted on: September 13, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Arlington , Customer Support Specialist, Other , Arlington, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


RN Resource Registered Nurse- Renal
Description: We Are Hiring RN Resource Registered Nurse- Renal - Providence Health Center - Waco, TX Full-Time, Day 2: 12-hour shifts: 7:00am - 7:00pm amp 2: 8-hour shifts 8:00am - 5:00pm Why Join Ascension/Providence (more...)
Company: Ascension (System Office)
Location: Waco
Posted on: 09/16/2019

RN Registered Nurse-Renal
Description: We Are Hiring RN Registered Nurse-Renal - Providence Health Center - Waco, TXPRN, RotatingWhy Join Ascension/Providence Providence TexasProvidence Health Center, part of Ascension, is located in West (more...)
Company: Ascension
Location: Waco
Posted on: 09/16/2019

Data Integration Specialist
Description: Description br POSITION SUMMARY: br br The Data Integration Specialist III is responsible for taking customer requirements and converting them into data specifications for application and data integration. (more...)
Company: Christus Health
Location: Irving
Posted on: 09/16/2019


Delivering w Favor is Fun & Easy! Flexible Hours & Daily Pa
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers,
Company: Favor
Location: Irving
Posted on: 09/16/2019

Dock Worker - Full-Time - 2nd Shift
Description: br br Dock Worker - Full-Time - 2nd ShiftJob Code: 2019-01-900-374 br br Dock Worker br br US-TX-Irving br br ID2019-1230 br br Category br br Transportation br br Position (more...)
Company: Black Horse Carriers
Location: Irving
Posted on: 09/16/2019

RN Registered Nurse- Cardiovascular (Cardiac)
Description: We Are Hiring RN Registered Nurse- Cardiovascular Cardiac - Providence Health Center - Waco, TXFull Time, Night 7:00am 7:00pm Why Join Ascension/Providence Providence TexasProvidence Health Center, (more...)
Company: Ascension
Location: Waco
Posted on: 09/16/2019

RN House Supervisor
Description: We Are Hiring RN House Supervisor - Providence Health Center - Waco, TXPRN, Rotating Why Join Ascension/Providence Providence TexasProvidence Health Center, part of Ascension, is located in West Waco (more...)
Company: Ascension
Location: Waco
Posted on: 09/16/2019

RN Registered Nurse Endoscopy GI - Waco
Description: We Are Hiring RN Registered Nurse Endoscopy GI - Providence Health Center - Waco, TXFull Time, Day On Call 1-week day 5p.m. 7a.m. usually once every 6th weekend Friday at 5p.m. till Monday at 7a.m. (more...)
Company: Ascension
Location: Waco
Posted on: 09/16/2019

Future Opening: Group Outdoor Fitness Trainer
Description: Reimagine what it means to have a career in fitness. Camp Gladiator is a four-week progressive training program dedicated to transforming lives We take it outside by offering boot camp style workouts (more...)
Company: Camp Gladiator
Location: Irving
Posted on: 09/16/2019

Automotive Advisor
Description: At AutoNation, doing what s right by the customer comes standard at 300 locations coast to coast, so it s no wonder we have served over 10 million happy customers. As a Service Advisor, you ll (more...)
Company: Mercedes-Benz of Waco - Autonation
Location: Waco
Posted on: 09/16/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Arlington RSS job feeds