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IT Vendor Management Analyst

Company: GM Financial
Location: Arlington
Posted on: March 27, 2020

Job Description:

Overview The IT Services Analyst -Vendor Management will lead IT vendor management strategy, ensuring that IT vendors are delivering maximum value through their services and also reducemanage risk and spend for GM Financial. Heshe works closely with the IT Services Manager - Vendor Management to align with Global IT strategy and requirements as well as with key stakeholders including procurement and cybersecurity. Responsibilities JOB DUTIES Effectively communicate a clear and concise contract overview (summary of key contract terms, risks, opportunities, and service delivery guidelines) to key stakeholders Generate spend analysis for IT Vendor management reporting and decision making Build out analytics and reporting capabilities Develops vendor requirements and performance scorecards in partnership with various internal stakeholders Partners with internal stakeholders to ensure an effective negotiating strategy is set and aligned to GM Financial policies to obtain the best overall value based on performance Supports IT Management and IT Vendor Management teams in the development of strategies and approaches that are aligned to internal stakeholders including procurementCybersecurity and responsible for the execution of those strategies and delivery of savings Develop, present and communicate regular status updates for IT Senior Management Work with IT Vendors to deliver new ideas and innovation through IT vendor management program Contract Develops facilitation and presentation materials that clearly communicate GM Financial objectives and expectations to IT vendors and cross-functional stakeholders Handle large complex IT Vendor contracts in one or more IT categories, including hardware, software, services, SLAs, KPIs, and reporting Manage and resolve vendor problems, mitigating delays, assisting with audits, mediating disputes and escalating issues Participate in periodic status update meetings with Application Owners and other internal stakeholders Perform other duties as assigned Conform with all company policies and procedures REPORTING RELATIONSHIP IT Services Manager - Vendor Management Qualifications Knowledge Working knowledge of SQL, Excel, Business Objects, and other related computer databases Understanding of IT Service Management (ITSM) best practices and processes Demonstrated expertise for Vendor Management Working knowledge of IT Vendor contract negotiations (includes NDAs, master agreements, amendments, statements of work) with a strong understanding of Vendor Management best practices Knowledge and stay abreast on the latest security and privacy legislation, regulations, advisories, alerts and vulnerabilities Skills Strong track record of negotiating terms and conditions of IT contracts Strong communicator who can explain complex concepts to both IT Management and business stakeholders in a consumable fashion Ability to approach problems with an open-mind, use existing information and resources and create new and innovative ideas and methods Ability to think strategically and make collaborative decisions Communicates quickly, clearly, concisely, appropriately and intelligently Creative, innovative, problem-solving and maximizing potential to solve problems and improve methods Effective planning, time management, negotiation and delegation skills Foster open communication, speaks with impact, listens to others, and writes effectively Think positively when faced with obstacles, build on others ideas, think logically and intuitively Superior analytical, evaluative, and problem-solving abilities Exceptionally self-motivated and directed Education High School Diploma or equivalent required Bachelor's Degree in related field or equivalent work or military experience preferred Master's Degree in related field preferred Experience 5-7 years of Information Technology experience preferred 2-3 years in Vendor Contract Negotiation preferred 2-3 years in developing IT spend analysis preferred Working Conditions Flexible schedule with possibility of working long hours including weekendsholidays, occasional overtime may be required Travel will be required to support business needs LI-TS1

Keywords: GM Financial, Arlington , IT Vendor Management Analyst, Professions , Arlington, Texas

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