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Analyst, Tier 2 Support (REMOTE)

Company: Evolent Health, Inc.
Location: Arlington
Posted on: January 15, 2022

Job Description:

It's Time For A Change

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.

Are we growing? Absolutely - about 40% in year-over-year revenue growth in 2018. Are we recognized? Definitely. We have been named one of "Becker's 150 Great Places to Work in Healthcare" in 2016, 2017, 2018 and 2019, and one of the "50 Great Places to Work" in 2017 by Washingtonian. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.

What You'll Be Doing:

Evolent Health is looking for an Analyst - Tier 2 to be a key member of the Technology Service Operations (TSO) Team. The Analyst - Tier 2 will be responsible for the daily operation and support of key systems with a focus on data analysis and reporting using JIRA, Confluence, SQL, MicroStrategy, and other database tools. This person will play a crucial role in supporting clients and requires client-facing experience with a focus on customer support and operations.

What You'll Be Doing:

* Manages daily operation and support of key systems, including our web-based application and data warehouse
* Interface with clients through weekly calls, meetings, and by generating client-specific reports
* Support key client go-live initiatives and be part of the TSO handover process post the 30-day warranty period
* Analyze and triage issues reported by clients
* Ensures that the Service Level Agreements (SLAs) are met
* Design, configure and develop custom code/objects using the MS SQL Server tools to analyze data to resolve support tickets
* Analyze data using SQL, JIRA, and other tools to identify trends and areas of improvement
* Acts as a liaison between the development and business teams to coordinate activities associated with the reported issues and enhancements as reported
* Participate in User Acceptance Testing for new product releases
* Contributes to the improvement of the existing processes and identification of new processes and technical alternatives to resolve problems.
* Develop and execute SQL data quality test cases, scripts, and procedures to support the data monitoring and quality metrics.
* Analyze and understand data sources and end-user requirements for loading healthcare data into the enterprise data warehouse as it relates to eligibility, medical, pharmacy claims, as well as clinical (ADT/Lab/CCD/HRA-HAS, etc.) and provider data.
* Resolve data quality problems. Activities include: Identify, assess, fix, document, and communicate potential quality issues in the way data is collected, stored, processed, or used. This may involve interacting with business users to resolve data quality problems using techniques such as root cause analysis as well as collecting user requirements. Fixing the data problem may require the analysts to recommend, design, implement and monitor quality procedures for use in the data production process. It may also include data cleansing operations such as removing duplicate records.
* Manage data quality documentation. Activities include: Define and maintaining data standards, definitions, and models (e.g. data dictionary, organizational data model. This may also include any DQA documents such as checklists, guidelines, manuals, templates, forms, etc.)
* Maintain and update the documentation on our confluence website
* Communicate and collaborate with internal and external teams
* Bring forth ideas that embrace emerging technology/executions and innovative ideas
* Adheres to IT Privacy and Security Policies and Procedures and encourages adherence in others
* Occasional responsibility (approximately 4 times per year) to take on-call duty (evenings and weekends, low call volume) for one week at a time for severity one issues

The Experience You'll Need (Required):

* Bachelor's Degree in Computer Science or IT related field
* 3-5 years of professional experience in application support/ IT operations organizations
* Intermediate to Expert experience with SQL
* Understanding of various MS SQL Server features such as SSIS, SSAS, SSRS, XML, Service Broker, Full-Text, etc. and how they are used; Expertise in one or more would be a plus
* Technical proficiency with data manipulation and analysis
* Knowledge of BI tools like MicroStrategy, Tableau
* Must possess strong written and verbal communications skills
* Strong organizational and time management skills
* Self-motivated, able to learn and research new systems and resolutions to technical issues independently
* Detail-oriented, with a strong bias to ensure data is accurate and fully assessed

Finishing Touches (Preferred):

* Bachelor's Degree in an IT-related field
* SQL Server Certification (Querying)
* Experience with ETL processes
* Basic Knowledge of Hadoop
* Experience interacting directly with business stakeholders
* Prior experience with JIRA and Confluence
* Healthcare IT experience
* Collaborative working style with the ability to work across different organizations and personalities


Technical requirements:

Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and federal law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home. Certain jobs require face-to-face interaction with our providers and patients in client facilities or homes. Employees working in such roles will be required to meet our vaccine requirements without exception or exemption.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Compensation Range: The typical range of employees within the compensation grade of this position is . Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.

Keywords: Evolent Health, Inc., Arlington , Analyst, Tier 2 Support (REMOTE), Professions , Arlington, Texas

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