Sr Field Support Technician
Company: CB Richard Ellis
Posted on: August 3, 2022
Sr Field Support Technician
Areas of Interest
Digital & Technology/Information Technology
Arlington - Texas - United States of America, Atlanta - Georgia -
United States of America, Centreville - Virginia - United States of
America, Dallas - Texas - United States of America, Irving - Texas
- United States of America, Reston - Virginia - United States of
Oversees the daily operations for a specified region including
software, hardware, tape backups, phone administration, and the
local area network. Provides level II & III end-user support for
software and hardware issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees the daily operations of the local area network for a
specific location as well as having oversight and providing
guidance to technicians at other locations.
Installs and upgrades Microsoft Windows operating systems including
standard business applications and associated peripherals.
Troubleshoots more complex Desktop Virus and malware issues
Maintains a daily backup of all network files, and maintains
oversight at other locations to ensure accurate and timely
Performs service administration tasks for software and hardware
products to ensure manufacturer warranty.
Troubleshoots any software and hardware problems through debugging,
testing, and vendor assistance.
Provides recommendations of program changes to correct software
Assists in the purchasing of new computer equipment and peripherals
for a specified location.
Performs software and hardware inventory.
Basic Administration of Phone and Voicemail systems for site.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Provides
informal assistance such as technical guidance, and/or training to
coworkers. Coordinates and assigns tasks to co-workers within a
work unit and/or project.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Associate's degree (AA) or equivalent from two-year college or
technical school and a minimum of three to four years of related
experience and/or training.
CERTIFICATES and/or LICENSES
A+ PC Technician; -- Both Network + and Dell Hardware certification
is a plus
Excellent written and verbal communication skills. Strong
organizational and analytical skills. Ability to provide efficient,
timely, reliable and courteous service to customers. Ability to
effectively present information.
Requires knowledge of financial terms and principles. Ability to
calculate intermediate figures such as percentages, discounts,
and/or allocations. Conducts basic financial analysis.
Ability to comprehend, analyze, and interpret documents. Ability to
solve problems involving several options in situations. Requires
intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Exceptional Customer Skills required
SCOPE OF RESPONSIBILITY
Decisions made with thorough knowledge of procedures and company
policies to achieve set results and deadlines. Responsible for
setting own project deadlines. Errors in judgment may cause
short-term impact to a location, co-workers, and supervisor.
CBRE is an equal opportunity/affirmative action employer with a
long-standing commitment to providing equal employment opportunity
to all qualified applicants regardless of race, color, religion,
national origin, sex, sexual orientation, gender identity,
pregnancy, age, citizenship, marital status, disability, veteran
status, political belief, or any other basis protected by
NOTE: An additional requirement for this role is the ability to
comply with COVID-19 health and safety protocols, including
COVID-19 vaccination proof and/or rigorous testing.
Keywords: CB Richard Ellis, Arlington , Sr Field Support Technician, Professions , Arlington, Texas
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