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Enhanced Customer Service Representative

Company: START NEXT WEEK
Location: Arlington
Posted on: November 19, 2021

Job Description:

Our company is seeking an Enhanced Customer Service Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the telecom industry. Come join our team of hard-working, talented professionals! JOB SUMMARY:

  • Perform sales functions for existing combined customers as well as prospects. The agent may need to review the benefits of a customer---s existing coverage and to answer any service and claims questions customers may have.
  • Perform sales function and product needs analysis for the marketing campaign.
  • Provide an annual review of existing products as well as a needs analysis for existing customers in areas with no field agent presence.
  • Follow up calls to customers and prospects within areas that maintain field agent presence to validate contact and perform sales function if needed.
  • Provide information, and or problem-solving techniques for customers' existing products. Job Requirements:SKILLS/EXPERIENCE:
    • Good communication and interpersonal skills
    • Ability to multi-task, talking with customers
    • Effective listening skills
    • Problem-solving
    • Business sense
    • Professional demeanor
    • Outgoing and engaging conversation skills
    • High School or equivalent required
    • Multiple Language skill a plus

Keywords: START NEXT WEEK, Arlington , Enhanced Customer Service Representative, Sales , Arlington, Texas

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