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Student Lending Customer Advisor II - 2nd Shift - Inside Sales

Company: Citizens
Location: Arlington
Posted on: November 26, 2022

Job Description:

DescriptionThe Student Lending Customer Advisor II is responsible for generating sales via the phone channel. The Advisor will respond to inbound phone sales inquiries into Student Lending Direct Sales Contact Center on all marketing sponsored campaigns and direct mail efforts.Advisor will serve as a subject matter authority for borrowers and will assist in identifying needs, making recommendations, and lending guidance. Advisor will be responsible for explaining and offering appropriate sales options and recognizing cross sell opportunities to increase customer satisfaction and improve current and potential customer relationships. Advisor will actively call on outbound initiatives to increase loan generation. Advisor will actively look for and act upon opportunities to generate additional current and future customer relationships. Advisor accurately and consistently completes customer follow-up work throughout the origination process to ensure the greatest possible customer experience.This centralized phone sales group will provide customers and prospects with a consistent, efficient, and quality lending experience, while supporting the Student Lending Strategy to deliver The Fastest, Simplest, most Hassle-free experience to our customers.What we offer:

  • Guaranteed base salary, including a shift differential with monthly performance-based incentive bonuses
  • Hybrid work schedule; 3 days in office and 2 days remote
  • Exceptional benefits such as medical, dental, and generous Paid Time Off policy
  • Career opportunities to develop your own potential, learn new skills, grow into new roles
  • Access to 401(k) with corporate match and Employee Stock Purchase Program
  • Access to best-in-class colleague offers on Citizens Bank products and serviceQualificationsSkills:
    • Ability to work independently and successfully in a team environment
    • Experience working in a call center environment
    • Superior organization and time management skills
    • Demonstrated ability to handle several tasks efficiently in fast environment
    • Strong presentation, verbal, written, and/organizational skills
    • Capable of delivering results within specified time frame
    • Proficient PC skills, including MS Office experience
    • Ability to work in a matrix organization and develop partnerships across business lines
    • Balance multiple demands and competing priorities
    • Subject matter expertise of bank operations, systems, compliance, and regulatory requirements
    • Results oriented with a desire to exceed sales and productivity goals
    • Regularly seeks feedback and looks for opportunities to grow and develop
    • Self-starter; able to work with minimal direct supervision
    • Strong multi-tasking ability
    • Superior interpersonal skills with the ability to quickly and efficiently
    • Recognize needs and identify solutions
    • Ability to learn new concepts quickly
    • Exudes a high level of competency
    • Effectively builds internal/external relationships
    • Cultivates a positive work environmentExperience:
      • 3-5 years -Proven success in growing customer products per household and overall banking relationship, in field or call center sales.
      • 3-5 years - Proven customer service excellence, efficient & accurate problem resolution.Schedules: Work Schedule: 12-9pm Mon- Fri Hours per Week: 40 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Keywords: Citizens, Arlington , Student Lending Customer Advisor II - 2nd Shift - Inside Sales, Sales , Arlington, Texas

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