Front Office Agent (Overnight)
Company: Disability Solutions
Location: Arlington
Posted on: September 25, 2024
Job Description:
Loews Arlington Hotel and Convention Center is a
state-of-the-art, full-service meetings and resort destination that
caters to groups of all sizes, as well as families who are looking
for a world-class experience in the epicenter of the premier sports
and entertainment district in the country. Centrally located
between Dallas and Fort Worth between iconic sports stadiums, Globe
Life Field, home of the 2023 World Series Texas Rangers and
AT&T Stadium, home of the Dallas Cowboys, the 888-room resort
features five restaurants and lounges, two pools with an authentic
sandy beach, cabanas and a water slide as well as a fitness center,
full-service spa and salon and 266,000 square feet of meeting and
event space.Performs a variety of guest service activities in an
exceptionally friendly, professional, and efficient manner
commensurate with the demands of a world-class hotel. Registers
guest, assigns rooms, settles guest accounts, and coordinates with
other departments to satisfy guest requests. The position is
challenging, varied and offers the opportunity to work flexible
hours and meet many new people.Job Specific
- Welcome and register guests in an outstanding friendly,
professional, and efficient manner, assigning rooms which satisfy
all special requests
- Obtain necessary credit and payment information from
guests
- Provide check cashing and foreign currency conversion for hotel
guests
- Coordinate with other hotel departments to satisfy guest
requests
- Provide detailed information about hotel facilities and
operating hours
- Adhere completely to all Loews Hotels Star Service
Standards
- Sell rooms in accordance with Front Desk sales strategies
- Receive and transmit guest messages
- Perform check-out and cash handling activities in accordance
with all hotel cashiering and credit policies
- Distribute and coordinate completion of SQS survey cards during
guest check-out
- Read Group Profiles and Banquet Event information on a daily
basis
- Maintain the cleanliness and excellent condition of equipment
and work area
- Other duties as assigned
- Maintains clean and excellent condition of Front Desk area
- Maintains proper stock of all supplies in Front Office
- Executes emergency procedures in accordance with hotel
standards
- Notifies appropriate individuals and departments of any
problems or unusual matters of significance
- Attends all appropriate hotel meetings and training
sessions
- Is polite, friendly, and helpful to guest, employees and
management
- Promotes and applies teamwork skills at all times
- Complies with all hotel standards, policies, and rules
- Complies with safety regulations and procedures
- Remains current on hotel information and changesGeneralThe
individual must possess the following knowledge, skills and
abilities and be able to explain and demonstrate that he or she can
perform the essential functions of the job, with or without
reasonable accommodation:
- General knowledge of hotel departments
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property
management
- Able to work a flexible schedule, including weekends and
holidays
- Must be able to stand for an eight-hour shift
Keywords: Disability Solutions, Arlington , Front Office Agent (Overnight), Sales , Arlington, Texas
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