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Customer Service Agent

Company: DSV
Location: Grand Prairie
Posted on: October 23, 2019

Job Description:

Customer Service Agent FULL-TIME $14.50/hr The role is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. Duties include processing and inputting all customer orders. Running and printing shipments from WMS. Running stock reports to check for product availability. Following up with other departments to ensure the service standards are being met. Assure proper invoicing of accounts by verifying customers as required. Handling returned merchandise in an efficient manner and assure proper credit is given to the customer. Responding to all inquires and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. Acting as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Ensuring the accuracy of all receiving and shipping documents. Gathering and maintaining all data and records relative to shipping and receiving activities. REM-01 WS-01 WS-TC Schedule Shift start: 9:00AM Shift length: 8 hours Monday - Friday Benefits

  • Health, dental, vision insurance - available after 90 days
  • Paid time off
  • 401(k) plan Qualifications
    • Must pass drug screen
    • Must pass background check
    • Must be at least 18+ years old 1 year experience in Customer Service related capacityIntermediate computer skills Proficient with MS Office Applications WMS functions About DSV DSV, headquartered in Denmark, is a global supplier of transport and logistics services with 530 offices and 130 logistics facilities in 75 countries. DSV's 23,000 employees deliver services within global air and sea freight, European road freight and contract logistics. DSV recorded annual revenue of USD 8.7 billion in 2014. DSV is publicly listed on the NASDAQ Copenhagen Stock Exchange in Denmark.

Keywords: DSV, Arlington , Customer Service Agent, Sales , Grand Prairie, Texas

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